Politique de remboursement
Returns and Refunds Policy
Introduction
At Auroma, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, our Returns and Refunds Policy outlines the steps you need to take to return a product and request a refund.
Eligibility for Returns
- Return Period: You may return products purchased from Auroma within 90 days from the date of delivery. Returns initiated after this period will not be accepted.
- Condition of Products: To be eligible for a return, the product must be unused, unopened, and in its original packaging. We cannot accept returns of products that have been opened or used.
- Non-Returnable Items: For hygiene reasons, we are unable to accept returns on products that have been opened or used. Additionally, certain promotional or discounted items may be marked as non-returnable.
How to Initiate a Return
- Contact Us: To start the return process, please contact our customer service on our contact page here. Provide your order number and details about the product you wish to return.
- Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return the product. Please ensure that you follow these instructions carefully to avoid any issues with your return.
- Packaging: Pack the product securely in its original packaging, including any accessories, manuals, or other items that came with it. Make sure the Return Authorization Number is clearly visible on the package.
- Shipping: Ship the product to the address provided by our customer service team. You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
Processing Returns
- Inspection: Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria. If the product is found to be ineligible for a return, we will notify you, and the product will be sent back to you at your expense.
- Refunds: Once the return is approved, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [Insert period, e.g., 7-10 business days] for the refund to appear on your account.
- Exchanges: If you would like to exchange a product for a different item, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.
Defective or Incorrect Items
- Report Issues: If you receive a defective or incorrect item, please contact us within 7 days of receiving the product. Provide details about the issue and include photos if possible.
- Return Shipping: For defective or incorrect items, we will cover the cost of return shipping. We will arrange for a replacement or issue a full refund, depending on your preference and product availability.
Refund Exceptions
- Damaged Products: If a product is returned damaged due to inadequate packaging or other reasons not related to a defect, we may not be able to issue a full refund.
- Promotional Items: Products purchased with a promotional offer may be subject to different return terms. Please refer to the specific terms associated with the promotion.
Contact Us
For any questions or concerns regarding our Returns and Refunds Policy, please contact our customer service team at:
Email: contact@myauroma.co.uk
Thank you for shopping with Auroma. We are here to ensure that your experience with our products is satisfying, and we appreciate your understanding and cooperation with our returns and refunds process.
